Virtual Assistants
Conversational AI solutions that answer questions and execute tasks for employees, customers, and advisors
- Retrieval-augmented generation (RAG) for enterprise knowledge bases
- Multi-turn dialogue management for customer service
- Task execution and workflow automation through natural language
- Integration with structured and unstructured data sources
- Call center AI and agent assist tools
Related Publications & Artifacts
- 2025 Implementing Retrieval Augmented Generation Technique on Unstructured and Structured Data Sources in a Call Center of a Large Financial Institution publication NAACL 2025 (Industry Track)
Partnerships
-
University of Waterloo
academic
2018–ongoing
AI research partnership focused on advancing applied AI solutions including conversational AI and document understanding